Privacy Policy

1. Introduction

Volanexact ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website volanexact.com, use our services, or engage with our public speaking courses and programs.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email, phone number, mailing address)
• Professional information (job title, company, industry)
• Course preferences and learning goals
• Payment information (processed securely through third-party providers)
• Communication preferences

2.2 Usage Information

We automatically collect information about how you use our website and services:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website or search terms
• Course completion and progress data

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser or our cookie management system.

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our public speaking courses and services
• Communicate with you about courses, updates, and promotional offers
• Process payments and manage your account
• Personalize your learning experience
• Analyze usage patterns to improve our website and services
• Comply with legal obligations and protect our rights
• Send you newsletters and educational content (with your consent)

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving you, including:

• Payment processors
• Email marketing platforms
• Web hosting and analytics providers
• Course delivery platforms

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your information to another service provider
• Objection: Object to certain uses of your information
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us at [email protected].

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Course completion records may be retained longer for certification purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

12. Governing Law

This Privacy Policy is governed by the laws of Ontario, Canada, and applicable federal Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).